It is important for you to read carefully and understand these Terms and Conditions before you accept them and prior to your use of our services. These Terms and Conditions constitute a legally binding agreement between you and the Company.
1. General provision
1.1 FAiRBET Ltd. (the "Company”, "we", "us" or "our") is a registered Company in Malta with registration number C43673 and registered office at FAiRBET House, Triq Il-Kurunell Mas, Tarxien. The Company is licensed and regulated by Malta Gaming Authority (MGA) under the licence number MGA/B2C/195/2011 .
1.3 Maltese law applies exclusively to all differences of opinion and legal disputes arising in connection with the business relationship.
2. Scope of Application
The Terms and Conditions apply to the gaming services in the Parlours and regulate the relationship between you and the Company, including the documents, and other content received by the Company from you irrespective of whether you send it personally or via e-mail. The Company reserves the right to modify these Terms and Conditions at any time and notify you accordingly.
3.1 By filling out our registration form, you give your consent to your acceptance of these terms and conditions. In the registration form, we shall require such details as may be required in terms of anti-money laundering (AML) regulations, gaming legislation governed by the MGA, and any other applicable regulatory instrument.
3.2 For the admission of an individual as a registered Player with the Company, the following minimum information is collected electronically during the identification: name (first and last name); temporary address (if applicable); permanent address; date of birth (format: YYYY-MM-DD); e-mail or Mobile Number; photograph of the Player. In addition to the minimum information listed above, the Company will also request and maintain a copy of the following data and documents of its Players: citizenship; Nationality; photocopy of your ID card; type and number of photo ID; and signature.
Furthermore, we also reserve the right to carry out enhanced due diligence and to ask for further information and documents about you, and in particular about your source of income, should we deem this necessary in line with our risk management procedures.
3.3 The Player accepts that his/her data is managed and registered by the Company. After a Player has already been registered and enters the Gaming Parlour personally, he/she must show a photo ID and / or show his/her entrance card, and these document/s will be compared at the reception desk with the data stored in the computer by one of the Company’s employees. At the time of your registration and at any other time wherever deemed necessary, your name will be checked against the self-baring system maintained by MGA. By accepting these Terms and Conditions you are hereby giving your consent for us to run such checks in line with our requirements as licensed controlled gaming premises by the MGA. We also reserve the right to carry out any background checks on our players with any reputable third-party if required in terms of applicable AML legislation or similar.
3.4 In the event that any or all the information provided by you is materially false, we shall cancel your registration and if necessary notify any legal authorities.
3.5 By registering with us, you warrant and represent that: you are at least 18 years of age; you have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us; you have provided us with personal details that are valid, accurate and complete in every aspect and you will inform us immediately in writing should such details change; you understand that by playing the casino games and sports betting services that we offer, that you may lose the money wagered and accept that you are fully responsible for any such loss; you are not a compulsive gambler or have any form of problem gambling; you have not signed up for the unified self-barring system maintained by the MGA; any money you deposit in our Gaming Parlours does not originate from criminal, illegal and/or un-authorized activities; you will inform the Company immediately if you become aware of any irregularity, malfunction, defect or other error within the Gaming Parlour; and you will not take advantage or misuse any malfunction, defect, or other error.
3.6 At the end of the registration process, a membership card will be granted to you. This card is valid for an indefinite period of time and can only be used by the registered person.
4. In the Gaming Parlours, a video surveillance system is operated on a 24/7 basis as per our legal requirements and in the interest of the safety of the Players and games. The recorded video footage is treated by the Company in accordance with the applicable legislation from the General Data Protection Regulation (GDPR).
5. The opening hours of the Gaming Parlours are currently every day from 11.00 am to 11.00 pm central European time (CET).
All Fairbet Gaming Parlours are closed on Good Friday, and Fairbet further reserves the right to keep one or more Gaming Parlours closed on any other date/s without giving any notice in advance.
At the Gaming Parlours, Players can play on both our slot machines and Sports Betting Terminals for the entire period of our opening hours, and such participation by Players can only be carried out on their own behalf.
6. Games offered at FAiRBET Gaming Parlours
6.1 The Gaming Parlours offer the following games: Slot machines & Sports betting only.
6.2 The descriptions and the rules of the games are accessible from the information button on the respective slot machine or sports betting terminal.
6.3 A bet placement is only considered valid, when the bet is submitted and accepted by the machine being utilised. Any betting attempts which are not accepted by our machines are considered invalid, and any assistance in bet placement can be provided by our employees.
6.4 The Player is always responsible for his/her bet placement, even if any assistance is provided by one of our employees. We are not responsible if an error is made from your end during the bet placement process. In such cases the bet placed is still to be considered valid.
6.5 The Company assumes no liability for transmission errors in betting data and results. The Company uses the services of third parties for its services, who have also contractually excluded any liability towards Fairbet. Except in the case of intentional or grossly negligent behavior on the part of Fairbet, there are no claims for compensation due to incorrect, delayed, manipulated or abusive data transmission on the Internet or other transmission errors of data and results, or due to the malfunctioning of our machines.
7. Membership card
7.1 Membership cards include a unique number which is linked to your profile, and it does not contain any personal information or information related to your transactions.
7.2 Membership cards are valid for an indefinite period of time and are not transferable. If a Player loses the membership card, anew one can be issued by one of our employees after the Player’s identification is confirmed.
7.3 A membership card can be used at any of FAiRBET’s Gaming Parlours.
8. Player Protection
8.1 You can self-exclude yourself from playing in the Gaming Parlours at any time by visiting the Gaming Parlour and asking for the required form from our reception desk. Your form will be submitted to the MGA, and your self-exclusion will be effective within 24 hours from notification to the MGA, and will apply across all licensed controlled gaming premises and any other applicable gambling services covered by the self-baring system.
8.2 Once you exclude yourself from playing you cannot enter into the premises until the time of the self-exclusion expires. The period of self-exclusion from playing shall not be decreased or revoked before the expiry of the set duration.
8.3 We have implemented adequate policies and procedures relating to Player interaction so as to indicate which of the Player’s behaviour may indicate problem gambling, and in such cases one of our employees may approach you to discuss your gambling. While we endeavour to assist our Players wherever necessary on gambling related problems, the sole responsibility of all gambling will always be on the Players. If a Player is aware that he/she might be suffering from any problem gambling issue, they should inform us immediately and refrain from utilising our services.
In such cases, Players should also seek help from any entities supporting compulsive gamblers such as the Responsible Gaming Foundation (www.rgf.org.mt)
9.1 Any misconduct in using our services is strictly prohibited. The following non-exhaustive list of acts shall be deemed as misconduct: You deliberately or intentionally provide inaccurate or misleading personal information upon registration or after; You attempt to by-pass or circumvent the security or safer gambling checks in any way; You attempt to manipulate the results of games by concerted practices, cheating; You deliberately cause malfunctions or defects in order to undermine the natural flow of the game; You violate any other regulation set out in these Terms and Conditions.
9.2 Player shall not collude with fellow Players (i.e. any form of coordinated or unsolicited team play). If any collusion is identified by the Company, the Company has the right, in its absolute discretion, to void any bets placed by the Players and to escalate the matter to MGA or any other competent authorities.
10. Sanctions for Misconduct
10.1. In the event of Player misconduct, the Company reserves the right to immediately exclude the Player from any further use of the Gaming Parlours until full clarification of the situation. Furthermore, in such cases, the Company is also entitled to interrupt on-going games with or without prior notice.
10.2 In case of Player misconduct, including the provision of (fully or partially) incorrect or misleading information upon registration or afterward, by-pass or safer gambling checks or agreed self-exclusion in the Gaming Parlour, the Company shall stop all access to the gaming premises and where possible original balances shall be repristinated. Under no circumstances shall the Company refund any money that has been staked by the Customer. In addition, the Company shall confiscate and not pay out any winnings and shall cancel any granted rewards. The Company is entitled to charge operational costs to the Player by way of set-off or by claiming any financial damages caused by the Player´s misconduct in the Gaming Parlour.
11. Players Funds
11.1 Players funds are considered separate funds from other funds of the Gaming Parlours and Players are only allowed to have a single account.
11.2 As a general principle funds may only be returned back to Players using the same channel through which their funds originated.
11.3 A Player’s account, which is not accessed by the Players for a period of six months will be considered to be inactive.
11.4 If the account is considered inactive and the Player still has available funds, the Company shall send a notice for funds withdrawal by contacting the Player based on the information available (1st notice for funds withdrawal). The period of inactivity does not include the period of the term of self -exclusion, or the exclusion done by the Casino.
11.5 Prior to the elapse of 1 year of inactivity, the Company shall endeavour to send a final reminder to the Player to withdraw his/her funds. (Final notice for funds withdrawal).
11.6 Any refund of balances on the Player account must be made in accordance with AML obligations, thus any funds on deposit will need to be transferred using the same channel through which they have been deposited.
11.7 The Company reserves the right to charge a fee of 5 Euros per month on inactive accounts which has an outstanding balance after notifying the Player thereof within 30 days from the period of inactivity.
11.8 In terms of Section 34 of Directive 3 of 2018, Gaming Authorisations and Compliance Directive, if the Company remains unsuccessful in remitting the balance to the Player after 5 years from the final notice date, the Company may close the account and appropriate the remaining balance in its favour to be used to fund responsible gaming endeavours.
11.9 If a winning ticket is not cashed out within one year from the date of the ticket being issued, it will be considered as void and FAiRBET will have the right to not pay the winning amount to the Player.
12.1 Pay-outs will be done in cash, and this is done at the respective Gaming Parlour’s Cashdesk. Pay-outs are subject to checks to confirm the actual winning outcome and amount and identity of the Player requesting it. Prior to performing pay-outs, Players must present their membership card as the Customer’s identity must be confirmed. Players are requested to be present when pay-outs are being made and shall not ask any third party to act on their behalf.
12.2 Any pay-out in cash shall be displayed and announced clearly by the Cashiers for the Players to verify and agree to before the actual money is given to players.
12.3 The Player can ask for a winner`s certificate if his/her winning amounts to or exceeds €2,000 and it will refer to a specific gaming date.
13.1 A Player can terminate his/her membership at any time, by his/her explicit request and written statement thereof and by giving back his/her card to the Company. In case of such termination no marketing material will be sent to the client.
13.2 The Company can terminate the Player`s membership in case of misconduct or any other reason deemed fir in line with its risk management procedures.
14. Compliant Handling
14.1 A Complaint means any complaint defined in Section 14.2 below and which requires a member of our staff to look into it and give feedback to the Player. The Company reserves the right to carry out any internal checks and verifications before it provides a Player with a final reply, and this may take up to 10 days from the date that the complaints was lodged.
14.2 The Company endeavors to provide a high-quality service to its Players at all times. However, Players may for various reasons feel that they are not satisfied with the level and/or quality of service, or might have an issue on a specific bet or game due to which they may wish to file a complaint.
14.3 Complaints are usually dealt with by the Gaming Parlour employees or the management on duty during the opening hours of operations. It is their responsibility to evaluate the complaints and make decisions accordingly. However, Players may also wish to escalate their complaint by submitting it in writing to the Complaint Manager at the following address: Fairbet House, Triq Il Kurunell Mas, Tarxien, TXN2560, or alternatively by email to the following email address: https://fairbetmalta.com/contact
14.4 We will attempt to respond to a complaint as soon as is reasonably possible but will not exceed 10 working days from the receipt of complaint. Following our decision and feedback, in case we do not receive any reply back to our communication within the following 10 days, we shall consider the case as closed and resolved.
15. Processing of Personal Data
15.1 Your participation in our service is subject to the Company collecting personal data from you when the processing of personal data is for developing our service or fulfilling legal obligations.
15.2 This data may be processed, saved, archived by the Company, and shared with third parties, in the context of achieving a legal and legitimate aim pursued by the Company or by the third party to which the data will be disclosed, in particular in relation to the management of Player gambling records, the provision of Player services, detecting, preventing and fighting against fraud, statistical research, the management of disputes and debt recovery, and payment for services.
15.3 Personal data disclosed by the Player may be used by the Company to perform our services, and in case of the Player`s consent, for direct marketing (sales campaigns, personalised advertising, etc.) in order to inform the Player about new promotions. Players always have the right to subsequently opt-out from our marketing services. All of your personal data processed by the Company, will be processed according to the provisions of the General Data Protection Regulation (GDPR). Should you have any queries about the management of your personal data or related data protection queries, please send an email to email@example.com
16. Player Dispute Resolution
16.1. If you are not satisfied with our feedback and decision following a complaint, you have the right to escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is an independent entity that reviews and adjudicates disputes between Players and licensed operators . In such a case please file a dispute to the Maltese Alternative Dispute Resolution Entity for Gambling (MADRE), through their website: www.madre-online.eu, where you can read all relevant information relating to the service of an ADR Entity. The service provided by ADR Entity is free of charge.
16.2 When a dispute is referred to the ADR Entity, in terms of the MGA Alternative Dispute Resolution Directive of 2018, the conclusions of the ADR Entity in arbitration/ adjudication capacity shall be binding upon both the Company and the Player, who referred the dispute, as long as the dispute is not of a total monetary value which exceeds €5,000.
16.3 The ADR Entity will use its reasonable efforts resolving the dispute through reference to our terms and conditions and a process of non-binding mediation between you and the Company. This process does not restrict a Player’s right to bring proceedings against the Company in any court of competent jurisdiction before or following ADR Entity`s proposed solution to the dispute.
16.4 Players may not request assistance of ADR entity upon expiration of one year after the conclusion of the Company`s review of the complaint.
16.5 Alternatively, Players, after seeking the assistance directly with the management of the Gaming Parlour, can escalate the matter to the MGA, by filing a form provided on the MGA website in the Player’s Support Section - https://www.mga.org.mt/support/land-based-gaming-support/; or by calling on (+356) 2546 9000.
17. Specific Sports betting Rules
17.1 For fixed odds bets, winnings are calculated by multiplying the odds by the stake.
17.2 All bets will be decided and settled if or after the result is determined. FAiRBET only recognizes the results that take place during the event. Any changes made after this time will not affect the evaluation of the betting event. Bets that have already been decided at the time of abandonment (live bets, half-time bets, period bets, over/under bets, first goal, etc.) will be settled regardless of the time of interruption or resumption. If the betting event is canceled after normal playing time has ended (e.g. in extra time/penalties), the result of regular playing time, including injury time, counts.
17.3 If a canceled, abandoned or canceled sporting event is restarted or continued at the original location by the end of the next day, based on the original start time of the betting event, then the bet will stand for the newly started/continued betting event. The bet remains valid even if the event is repeated/continued or takes place at a neutral location. If the game is not restarted or continued, the bet will be void. This does not apply to betting markets that have already been decided at the time the bet is canceled (e.g. winning a set, winning a point, over/under bets).
17.4 If a bet is declared void, the entire betting contract will be canceled for a single bet and the customer's stake will be refunded. If a leg of a multiple bet is declared void, that bet will be settled at odds of 1.0 and the total odds of the multiple bet will be adjusted accordingly so that the multiple bet can still be won if all other bets contained within it are won . Possible fees, eg on single bets, will not be reimbursed.
17.5 League matches or matches within the framework of a tournament, such as cup matches, which are stopped by the referee before the end of regular time, will be settled with the final score when the referee declares the game valid at the final whistle and when the game is called into the official table and will not be repeated or continued at a later date.
17.6 For reasons of representation, terms and symbols or numbers are used for bets, the meaning of which is explained in more detail below:
a) "1" means the first named team wins. "2" means that the second named team wins. "X" means that neither team wins.
b) "2-Way Bet": A bet on "1" wins if the first named team wins. "2" wins if the second named team wins. In the event of a tie, all stakes are refunded.
c) "Over-Under Bet": A bet on "-" wins if the number of events wagered on is under the number specified in the bet. A bet on "+" wins accordingly if the number is over.
d) "Double Chance": "1X" means that the first named team does not lose. "X2" means that the second named team does not lose. "12" means that the game does not end in a draw.
e) "Handicap": In a handicap bet, a team starts the game with a "notional lead". This handicap is added to the final result. The final result including the handicap is evaluated. For example, a handicap of 0:1.5 means that the second-named team will add 1.5 points/goals to their final score.
17.7 For all sports, the result after regular playing time including injury time counts. Any overtime or penalty shoot-outs have no influence on the evaluation of the win. Exceptions to this are either announced directly in the betting markets or in special rules for the sports.
17.8 For all sports bets, if the runner in question does not participate, regardless of the reason, the bet is lost if the event for which the runner was registered takes place. However, if the entire betting event does not take place, bets will be void.
17.9 FAiRBET reserves the right at any time and without giving reasons:
a) discontinue some or all of the Services;
b) reject account opening requests;
c) suspend or close accounts;
d) refuse to accept any or all bets;
e) to limit the stake on individual or all bets; and or
f) to limit the use of individual customers.
Version Number 1.1 dated 12th September 2022