It is important for you to read carefully and understand these Terms and Conditions before you accept them and prior to your use of our services. These Terms and Conditions constitute a legally binding agreement between you and the Company.
1. General provision
1.1 FAiRBET Ltd. (the "Company”, "we", "us" or "our") is a registered company in Malta with registration number C43673 and registered office at FAiRBET House Triq Il-Kurunell Mas Tarxien . The Company is licensed and regulated by Malta Gaming Authority (MGA) under the licence number MGA/B2C/195/2011 .
2. Scope of Application
The Terms and Conditions apply to the gaming services in the Parlours and regulate the relationship between you and the Company, including the documents, and other content received by Company from you irrespective of whether you sent it personally or via e-mail. The Company reserves the right to modify these Terms and Conditions at any time and notify you accordingly.
3.1 By filling out our registration form, you need to give your consent to these terms and conditions. In the registration form, we shall require such details as may be required in terms of AML or gaming legislation and any other regulatory instrument.
3.2 For the admission of the player to the company the following minimum information is collected electronically during the identification: - name (first and last name) - temporary address - permanent address - place of birth (only the settlement), - date of birth (format: YYYY-MM-DD), - e-mail or Mobil No - Job occupation-Business Area - photograph of the player The company records in addition to the minimum information listed above, also the following data of the player: - citizenship - Nationality - photocopy of the ID card - type and number of photo ID - signature
3.3 The player accepts that his data is managed and registered by the company. After a player has already been registered and enters the Gaming Parlour personally, he must show his photo ID and / or show his entrance card, and these data are compared at the reception desk with the data stored in the computer. At the time of the registration and any time after if necessary, we run your name in the self-baring system maintained by MGA. The information provided by you shall be verified and due diligence will be performed as required in terms of applicable AML legislation and procedures.
3.4 In the event any or all the information provided by you is materially false, we shall cancel your registration and take such other steps as may be required in terms of AML legislation.
3.5 By registering with us, you warrant and represent that: - you are at least 18 years of age - you have the mental capacity to take responsibility for your own actions and can enter into a legally binding agreement with us; - you have provided us with personal details that are valid, accurate and complete in every aspect and you inform us immediately in writing should such details change; - you understand that by playing the casino games & sports betting, you may lose the money wagered and accept that you are fully responsible for any such loss; - you are not a compulsive gambler or have any form of problem gambling; - you have not signed up for the unified self-barring system; maintained by MGA; - any money you deposit in our gaming parlour does not originate from criminal, illegal and/or un-authorized activities; you will inform the Company immediately if you become aware of any irregularity, malfunction, defect or other error within the Gaming Parlour; - you will not take advantage or misuse any malfunction, defect, or other error.
3.6 At the end of the registration process, a membership card will be granted to you. This card is valid for an indefinite period and can only be used by the registered person.
4. The video surveillance system of the Gaming Parlours
In the Gaming Parlours, a video surveillance system is operated on a 24/7 basis as per our legal requirements and in the interest of the safety of the players and games. The recorded video footage is treated by the casino in accordance with the current legislation on the protection of personal data.
5. Opening hours of the Gaming Parlours
7 days a week – 11.00 am to 11.00 pm
All Fairbet Gaming Parlours are closed on Good Friday
Guests can play both on slot machines and Sports Betting Terminals for the entire period of our opening hours. Players can take part in organised casino games only on their own behalf.
6. Games offered at FAiRBET Gaming Parlours
6.1 The Gaming Parlours offers the following games: Slot machines & Sports betting
6.2 The descriptions and the rules of the games can be gathered from the information button on the slot machine and sports betting terminal.
6.3 The game is valid only in that case, when the bets are submitted and accepted in good time.
6.4 The player must be aware that his bets are placed accurately, even if he lets the shop supervisor placing them.
7. Membership card
7.1 Membership card only has a number and is connected to your profile, but it doesn`t contain any personal information or information related to your transactions.
7.2 Membership card is valid for an indefinite period and it is not transferable. Once it is lost Player can ask for another one at the reception, by way of showing his identification documents.
7.3 With the membership card in hand you can gain entry to all FAiRBET Gaming Parlours.
8. Player Protection
8.1 You can self-exclude yourself from playing in the Gaming Parlours at any time by visiting the Gaming Parlour and stating your will at the reception. Self-exclusion will be effective within 24 hours, by sending your statement to the MGA`s unified self-baring system.
8.2 Once excluding yourself from playing you cannot enter into the premises until the time of the self-exclusion expires. The period of self-exclusion from playing in gaming premises shall not be decreased or revoked before the expiry of the set duration.
8.3 We`ve implemented adequate policies and procedures relating to player interaction so as to indicate which of the player’s behaviour may indicate problem gambling. In case we realise you having gambling problems, we will handle this issue according to our procedures.
9.1 Any misconduct in using the services is prohibited. The following non-exhaustive list of acts shall be deemed as misconduct: - Player deliberately or intentionally provide inaccurate or misleading personal information upon registration or after; - Player attempt to by-pass or circumvent the security or safer gambling checks in any way; - Player attempt to manipulate the results of games by concerted practices, cheating; - Player deliberately cause malfunctions or defects in order to undermine the natural flow of the game; - Player violates any other regulation set out in these Terms and Conditions.
9.2 Player shall not collude with fellow Players (i.e. any form of coordinated or unsolicited team play). If any collusion is identified by the Company, the Company has the right, in its absolute discretion, to escalate the matter to MGA.
10. Sanctions for Misconduct
10.1. In the event of Player misconduct, the Company reserves the right to immediately exclude the Player from any further use of the Gaming Parlours until full clarification of the situation. Furthermore, in such cases, the Company is also entitled to interrupt on-going games with or without prior notice.
10.2 In case of Player misconduct, including the provision of (fully or partially) incorrect or misleading information upon registration or afterward, by-pass or safer gambling checks or agreed self-exclusion in the Gaming Parlour, the Company shall stop all access to the gaming premises and where possible original balances should be repristinated. Under no circumstances shall the Company refund any money that has been staked by the customer. In addition, the Company shall confiscate and not pay out any winnings and shall cancel any granted rewards. The Company is entitled to charge operational costs to the Player by way of set-off or by claiming any financial damages caused by the Player´s misconduct in the Gaming Parlour.
11. Player`s fund
11.1 Players fund are considered separate funds from other funds of the Gaming Parlours and players are only allowed to have a single account.
11.2 As a general principle funds may only be returned back to players using the same channel through which their funds originated.
11.3 Player’s account, which is not accessed by the Players for a period of six months will be considered inactive.
11.4 If the account is considered inactive and player has funds on deposit, the company shall send a notice for funds withdrawal by contacting the player based on the information available (1st notice for funds withdrawal). The period of inactivity does not include the period of the term of self -exclusion, or the exclusion done by the Casino.
11.5 Prior to the elapse of 1 year of inactivity, the company shall endeavour to send a final reminder to the player to withdrawal his/her funds. (Final notice for funds withdrawal).
11.6 Any refund of balances on the player account must be made in accordance with AML obligation, thus any funds on deposit will need to be transferred using the same channel through which they have been deposited.
11.7 The company reserves the right to charge a fee on inactive accounts which has an outstanding balance after notifying the Player thereof within 30 days from the period of inactivity.
11.8 In terms of Section 34 of Directive 3 of 2018, Gaming Authorisations and Compliance Directive, if the company licensee remains unsuccessful in remitting the balance to the player despite all the above notices and a final notice is sent, the company may close the account and appropriate the remaining balance in its favour to be used to fund responsible gaming endeavours.
12.1 Pay-outs will be done in cash, and this is done at the Cashdesk. This, however, will be subject to checks to confirm that the account holder is the player winning such amounts. Prior to performing pay-outs, Players must present their membership card as the customer’s identity must be confirmed. Players are requested to be present when pay-outs are being made and shall not ask any third party to act on their behalf.
12.2 Any pay-out in cash shall be displayed and announced clearly by the Cashiers for the players to verify.
12.3 The Player can ask for a winner`s certificate if his/her winning amounts to or exceeds €2,000 and it will refer to a specific gaming date.
13.1 Player can terminate his/her membership anytime, by his/her explicit statement thereof and by giving back his/her card to the company. In case of such termination no marketing material will be sent to the client.
13.2 Company can terminate the player`s membership in case of misconduct.
14. Compliant handling
14.1 Complaint means any complaint defined in Section 14.2 below and staff conduct concerning the licensed activities, and a dispute is any complaint which- is not resolved at the first stage of the complaint procedure; and relates to the outcome of the complainant’s gambling transaction.
14.2 The Company endeavors to provide a high-quality service to its Players at all times. However, Players may for various reasons feel that they are not satisfied with the level and/or quality of service and may wish to file a complaint.
14.3 Complaint are usually dealt with by the supervisors or the management on duty during the opening hours of operations. It is their responsibility to evaluate the complaints and make decisions. However, Players may also wish to escalate their complaint using the following procedure; You can raise your concern in writing to the Complaint Manager, Fairbet House Triq Il kurunell Mas Tarxien TXN2560 or alternatively email your complaint by using the contact form https://fairbetmalta.com/contact
14.4 We will attempt to respond to a complaint as soon as is reasonably possible but will not exceed 10 working days from the receipt of complaint. In case we do not receive any reply back to our communication within the following 10 days, we shall consider the case as closed and resolved.
15. Processing of Personal Data
15.1 Your participation in our service is subject to the Company collecting personal data from you when the processing of personal data is for developing our service or fulfilling legal obligations.
15.2 This data may be processed, saved, archived by the Company, and shared with third parties, in the context of achieving a legal and legitimate aim pursued by the Company or by the third party to which the data will be disclosed, in particular in relation to the management of Player gambling records, the provision of Player services, detecting, preventing and fighting against fraud, statistical research, the management of disputes and debt recovery, and payment for services.
15.3 Personal data disclosed by the Player may be used by the Company to perform our services, and in case of Player`s consent, for direct marketing (sales campaigns, personalised advertising, etc.) in order to inform the Player about new promotions. All of your personal data processed by the Company, will be processed according to the provisions of GDPR.
16. Player Dispute Resolution
16.1. If you are not satisfied with our findings, you may decide to escalate the matter further by having it referred to an Alternative Dispute Resolution entity (ADR) which is an Independent Panel from the Casino. Our ADR is Maltese Alternative Dispute Resolution Entity for Gambling (MADRE), RGoal Ltd, Suite 7, San Michel Building, 110, St George’s Street, St Julian’s STJ3203. You can reach MADRE website under this link: www.madre-online.eu, where you can read all relevant information relating to the service of an ADR Entity. The service provided by ADR Entity is free of charge.
16.2 When a dispute is referred to the ADR Entity, in terms of the MGA Alternative Dispute Resolution Directive of 2018, the conclusions of the ADR Entity in arbitration/ adjudication capacity shall be binding upon both the Company and the Player, who referred the dispute.
16.3 The ADR Entity will use its reasonable efforts resolving the dispute through reference to our terms and conditions and a process of non-binding mediation between you and the Company. This process does not restrict a Player’s right to bring proceedings against the Company in any court of competent jurisdiction before or following ADR Entity`s proposed solution to the dispute.
16.4 Players may not request assistance of ADR entity upon expiration of one year after the conclusion of the Company`s review of the complaint.
16.5 Alternatively, Players, after seeking the assistance directly with the management of the Gaming Parlour, can escalate the matter to the MGA, by filing a form provided on the MGA website in the Player’s Support Section - https://www.mga.org.mt/support/land-based-gaming-support/; or by calling on (+356) 2546 9000.